Data Retention and Deletion

We implement a tiered data retention policy to ensure both service functionality and user privacy:

• Message content is processed and immediately deleted after successful delivery. We do not store the actual content of messages.
• Technical logs containing message metadata (timestamps, delivery status, technical identifiers) are retained for 7 days to ensure proper system operation, troubleshoot issues, and maintain service quality. These logs are automatically deleted after this period.
• Basic account information (email addresses, phone numbers) is retained as long as the account is active. Users can request account deletion at any time.
• Security-related logs are retained for 30 days to monitor and prevent unauthorized access or abuse.

Data Deletion:

• Users can request deletion of their account and associated data by contacting us at [email protected]
• Upon account deletion, all associated data is permanently removed from our systems
• Automated deletion processes ensure that data is removed according to our retention schedule
• Backup systems follow the same retention policies and are regularly purged

Data Security: All stored data is encrypted and protected using industry-standard security measures. Access to stored data is strictly limited to authorized personnel and is used only for operational purposes. We use advanced security protocols, including end-to-end encryption, advanced monitoring systems, strict identity verification processes, and encrypted backups.

Security

We use advanced security measures to protect your information, including advanced encryption, multi-layered access control systems, continuous monitoring, strict identity verification processes, and regular security system updates.

Tracking Technologies and Measurement Pixels

Our website uses advanced tracking technologies to improve your experience and measure the effectiveness of our services:

Measurement Pixels and Tracking Tools

• Google Pixels: Google Analytics, Google Ads tracking and measurement pixels for analyzing user behavior, measuring advertising campaigns, and gaining insights to improve our service
• Meta Pixels (Facebook and Instagram): Tracking pixels for measuring advertisement effectiveness, creating custom audiences, and optimizing advertising campaigns on social networks
• TikTok Pixels: Measurement tools for analyzing traffic from the TikTok platform and measuring advertising content effectiveness
• Additional Tracking Tools: Tracking and measurement pixels from additional advertising platforms and web analytics to gain comprehensive insights about website usage

Cookies

Our website uses different types of cookies:

• Essential Cookies: Required for proper website operation and providing basic services
• Analytics Cookies: For collecting statistical data about website usage and improving user experience
• Advertising Cookies: For displaying personalized advertisements and measuring their effectiveness
• Preference Cookies: For storing your personal settings and preferences

Purposes of Using Tracking Tools

• Measuring website performance and analyzing user behavior
• Optimizing content and services according to user preferences
• Measuring advertising campaign effectiveness and calculating return on investment
• Creating targeted audiences for advertising and marketing purposes
• Improving user experience and personalizing content
• Preventing fraud and maintaining website security

Control Over Tracking Tools

• You can change cookie settings in your browser to limit or prevent cookie storage
• You can disconnect tracking pixels through privacy settings on various social networks
• Blocking tracking tools may affect the full functionality of the website and services
• For specific requests to limit tracking, you can contact us at [email protected]

Third-Party Privacy Policies

The tracking tools and pixels we use are subject to the privacy policies of external providers. We recommend reviewing the privacy policies of:

• Google: For information about Google Analytics and Google Ads tools
• Meta: For information about Facebook and Instagram pixels
• TikTok: For information about TikTok measurement tools

Contact Information

For any questions, concerns, or requests regarding your privacy or data, you can contact us through the following channels:

• Email: [email protected] - For all inquiries, including privacy concerns and data deletion requests
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours
• Data Protection Requests: For requests regarding your personal data (access, correction, deletion), please include "Data Protection Request" in the subject line

We are committed to addressing your privacy concerns promptly and professionally.