Privacy Policy

At WA Kosher, we are committed to protecting your privacy and ensuring the security of your personal information.

Data Retention and Deletion

We implement a tiered data retention policy to ensure both service functionality and user privacy:

• Message content is processed and immediately deleted after successful delivery. We do not store the actual content of messages.
• Technical logs containing message metadata (timestamps, delivery status, technical identifiers) are retained for 7 days to ensure proper system operation, troubleshoot issues, and maintain service quality. These logs are automatically deleted after this period.
• Basic account information (email addresses, phone numbers) is retained as long as the account is active. Users can request account deletion at any time.
• Security-related logs are retained for 30 days to monitor and prevent unauthorized access or abuse.

Data Deletion:

• Users can request deletion of their account and associated data by contacting us at [email protected]
• Upon account deletion, all associated data is permanently removed from our systems
• Automated deletion processes ensure that data is removed according to our retention schedule
• Backup systems follow the same retention policies and are regularly purged

Data Security: All stored data is encrypted and protected using industry-standard security measures. Access to stored data is strictly limited to authorized personnel and is used only for operational purposes. We use advanced security protocols, including end-to-end encryption, advanced monitoring systems, strict identity verification processes, and encrypted backups.

Security

We use advanced security measures to protect your information, including advanced encryption, multi-layered access control systems, continuous monitoring, strict identity verification processes, and regular security system updates.

Contact Information

For any questions, concerns, or requests regarding your privacy or data, you can contact us through the following channels:

• Email: [email protected] - For all inquiries, including privacy concerns and data deletion requests
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours
• Data Protection Requests: For requests regarding your personal data (access, correction, deletion), please include "Data Protection Request" in the subject line

We are committed to addressing your privacy concerns promptly and professionally.

Google Data Access and Usage

Our application, WA Kosher, integrates with Google services to provide seamless communication between WhatsApp and Gmail. Here's how we handle Google user data:

Data We Access

• Gmail messages and threads - to process incoming WhatsApp messages and send responses
• Email metadata (sender, recipient, subject, timestamp) - for message routing and tracking
• Gmail labels - to organize and manage message threads

How We Use Google Data

• Message Processing: We read incoming emails to process WhatsApp messages and send automated responses
• Communication Management: We maintain message threads and labels for proper conversation tracking
• User Support: We use email data to provide customer support and troubleshoot issues
• System Operations: We use metadata for system monitoring and performance optimization

Data Protection

• All Google data is processed securely and encrypted in transit and at rest
• We do not share Google data with third parties
• We implement strict access controls and audit logging for all Google data operations
• We automatically delete processed messages after successful delivery

User Control

• Users can revoke Google access at any time through their Google account settings
• Users can request deletion of their data by contacting our support team
• We provide transparency about data usage through this privacy policy

Last Updated: May 4, 2025